Solving Problems & Setting Vibes
Delisle Murray is a passionate leader in technical support and customer service, and a creative force behind the turntables. By day, he leads a talented team of engineers and service professionals across North America, driving solutions that power the energy grid and keep industry moving. By night (and often on weekends), I bring people together through music as a seasoned DJ for weddings, private events, and corporate celebrations.
Whether you’re here to connect professionally, collaborate on a technical initiative, or explore how Delisle can help elevate your next event — I’m glad you stopped by.
Let’s build, solve, and celebrate together.
As a seasoned Customer Technical Support Service Leader, Delisle excels in driving exceptional support operations, elevating customer satisfaction, and empowering technical support teams to deliver best-in-class service. With years of proven success, Delisle brings strategic vision, process-driven improvements, and hands-on leadership to every project.
Why work with Delisle Murray?
Expertise in Scaling Support Teams – Skilled at recruiting, training, and mentoring high-performing technical support engineers.
Customer-Centric Process Optimization – Proven track record in designing workflows that reduce response times and increase first-contact resolution.
Cross-Functional Collaboration – Experienced in aligning support operations with product, sales, and engineering functions to ensure end-to-end customer success.
Data-Driven Decision Making – Utilizes KPIs and customer feedback to iterate support strategies and continuously enhance service quality.
What You’ll Discover Here
Leadership Insights – Tips on coaching support teams, conflict resolution, and fostering a growth mindset.
Technical Support Best Practices – Guides and frameworks for efficient ticket triage, incident management, and escalations.
Customer Service Strategy – Articles on building empathy-driven cultures, automating repetitive tasks, and delivering customer lifetime value.
